Refund Policy

At BENDUTCH, we are committed to providing quality online English language courses to help you achieve your learning goals. However, we understand that sometimes a refund may be necessary. Please review our refund policy below.

1. Eligibility for Refunds

Refunds may be considered under the following conditions:

• You purchased a course but did not access or begin the course materials.
• There is a technical issue on our end that prevents you from accessing the purchased course, and the issue is unresolved after you’ve contacted our support team.
• A request for a refund is made within 30 days of the purchase date.

2. Non-Refundable Cases

Refunds will not be issued in the following cases:

• The course has been accessed or partially completed.
• You decide not to complete the course for personal reasons.
• Dissatisfaction with the course content after access (we encourage all users to review course descriptions and previews carefully before purchasing).
• Promotions, discounts, or special offers are non-refundable.

3. Refund Process

To request a refund:

1. Contact our support team at Contact@bendutch.store with your order details, including the purchase receipt and reason for requesting a refund.
2. Refund requests will be reviewed within  1 days of submission.
3. If approved, the refund will be processed via the original payment method within 1 business days.

4. Partial Refunds

In specific cases, partial refunds may be considered if a technical issue arises after partial course completion. These are assessed on a case-by-case basis.

5. Changes to This Policy

BENDUTCH reserves the right to modify this Refund Policy at any time. Changes will be effective upon posting to our website. We recommend reviewing this policy periodically.

6. Contact Us

If you have any questions or need further assistance with your refund request, please contact us at:
Email: Contact@bendutch.store